Support

Last updated 3 November 2026

Email pocket@prioritysupportv.zendesk.com. A real person reads it and replies, normally within one business day and at busy times within two. Anything about a charge, a receipt or a refund is fastest through Explodely, who handle our checkout and billing.

Which one do I use?

• Write to us about the setup, a step you are stuck on, getting into the members area, how something in the lessons works, or anything else about the product itself.
• Write to Explodely about money: a charge you do not recognise, a receipt or invoice you need, a card that was declined, or a refund you want processed. Explodely is the retailer and merchant of record for Pocket Money Machine purchases, so they hold the order and can act on it immediately. You can also just email us and we will handle it — it is simply a step slower.

To make it fast, include

• the email address you used at checkout — this is the one thing we really need, because it is how your order is filed;
• which product or charge you are asking about (the $47 purchase, or which upgrade);
• what you expected to happen and what happened instead;
• which device and browser you are using, if something is not working;
• a screenshot, if there is an error message on screen.

Please do not send us your phone password, your internet provider account login, your card number or any other password. We never need them and we will never ask for them.

Response times, honestly

Tickets are answered in order, normally within one business day. Weekends and public holidays are not business days, so a Saturday message is usually answered Monday. If two business days pass with no reply, check your spam folder first — our reply has gone missing far more often than your message has — then write again and say it is a second attempt.

My login email has not arrived

Your members area details are sent to the email address you used at checkout, within a few minutes of the order. If it is not there:

• check your spam, junk, promotions and “other” folders, and search your whole mailbox for Pocket Money Machine and for Explodely;
• check the Explodely receipt — it confirms which address the order was placed with, which is sometimes not the address you expected;
• if it is still missing, email pocket@prioritysupportv.zendesk.com from the address you bought with, or tell us what that address was, and we will send your access again by hand.

I cannot get into the members area

The members area is at https://members.pocketmoneymachine.com. Enter the email address you bought with on the sign-in screen. Access is kept in your own browser, so if you switch browser or device, use private browsing, or clear your browsing data, you will be asked to sign in again. If it still will not open, email us and say which device and browser you are using.

My progress or my entries disappeared

Your checklist ticks and anything you logged yourself are saved in your own browser on your own device, not on a server. Clearing your browsing data, private browsing, or moving to another browser or device will show you an empty copy, and we have no backup to restore. Nothing you paid for is lost — the lessons and the method are all still there.

I am stuck on the setup

The setup is short but it is still your own equipment, and phone screens differ from one provider to the next. Tell us what you are looking at: which step you reached, what the screen says, and what happened when you tried. We cannot log into your phone or your network, and we will never ask you for access to it, so the more precisely you describe the screen, the better we can walk you through it.

I want a refund

Every purchase has a 30 day money back guarantee and you do not need to give a reason. Open a ticket with Explodely at https://help.explodely.com/support/tickets/new, or email us. Refunds go back to the original payment method and your bank normally takes 5 to 10 business days to post it. Each charge can be refunded separately. Full details on the Refund Policy page.

What is this charge on my statement?

Payments are processed by Explodely, the retailer and merchant of record, so charges appear on your statement under Explodely rather than under Pocket Money Machine. Pocket Money Machine is a one-time charge and each optional upgrade is a separate one-time charge. Nothing renews and there is no subscription to cancel.

I was charged for something I did not want

Email us with the email address you used at checkout and tell us which charge. Every upgrade is optional and every charge is covered by the 30 day guarantee, so we can refund it.

Questions about a third-party programme

The networks, marketplaces and tools named in the lessons are run by independent companies and are not Pocket Money Machine products. Sign-ups, approvals, rates, payouts and account problems are handled by those companies under their own terms, and we cannot act on your account with them — contact them directly. We may be paid a commission when you sign up or buy through one of our links; see our FTC Compliance page. For anything about our own lessons or tools, write to us.

What we cannot help with

We cannot promise you will earn anything, tell you what you will earn, or give legal, tax or financial advice — see the Earnings Disclaimer. We cannot contact your internet provider on your behalf, and we cannot access your home network.

About us

Pocket Money Machine is a private company. It is not a government agency and is not affiliated with, endorsed by or connected to any government entity or programme, any bank, any internet provider, any phone carrier, any employer or any payment processor.